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2016 Connected Enterprise Report

Collaboration trends, insights, and strategies in the digital age

The 2016 Connected Enterprise Report provides a comprehensive global overview of the state of collaboration implementation strategies, and highlights trends and disruptions in key markets.

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The 2016 Connected Enterprise Report gives you in-depth analysis of collaboration trends, buying habits, and success criteria in 15 countries.
How does your country measure up?

Click on different parts of the map to start.

United Kingdom India Hong Kong Malaysia Singapore Australia South Africa Brazil Mexico USA Canada Spain Benelux Germany France

Australia

Australia  Australia

Over a third of Australian organisations believe that the majority of their employees are regularly using consumer-grade messaging tools, and just under a third believe that desktop videoconferencing is being used by most of their employees.

This level of adoption is significantly higher in Australia than other markets.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Adopt Collaboration as a service
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

Cost saving data
User uptake data
Customer interviews/feedback

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Improve teamwork among employees
Improve sales revenue

The following have sole or lead roles in collaboration strategy:

33%

CIO

49%

IT Directors mainly responsible for communications technology

24%

General manager or business unity executive


86%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

60%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

63%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Benelux

BeneluxBenelux

In Benelux, only half of organisations have a defined unified communications and collaboration strategy.

Furthermore, a worrying 43% of Benelux organisations stated they have no plans to create a formal strategy.

Well above the global average, one in five organisations believe that consumerisation of IT is a critical factor in formulation of their collaboration approaches.

The top three trends affecting organisation’s Collaboration strategy are:

Move Collaboration to the cloud
Adopt Collaboration as a service
Accommodate increased use of mobile devices

The most popular measures of success of Collaboration deployments are:

Employee productivity data
Successful technical implementation
faster time to market for new products

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Improve individual employee productivity
Improve sales revenue

The following have sole or lead roles in collaboration strategy:

60%

CIO

37%

IT Directors mainly responsible for communications technology

31%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

53%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

80%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Brazil

BrazilBrazil

The adoption of collaboration technologies by Brazilian organisations is particularly driven by cost savings and improved customer service.

In Brazil, 30% of organisations are able to use consumer-grade collaboration applications without requiring approval from the IT department – more than elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Move Collaboration to the cloud
Reduce reliance on email
Accommodate BYOD

The most popular measures of success of Collaboration deployments are:

User uptake data
Staff interviews/feedback
Successful technical implementation

The most popular goals of collaboration strategy are:

Accelerate decision making
Reduce business expenses (for example, by reducing travel)
Improve customer service

The following have sole or lead roles in collaboration strategy:

40%

CIO

31%

IT Directors mainly responsible for communications technology

27%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

73%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

60%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Canada

Canada  Canada

A fifth of all lines of business in Canada say their employees work away from the office all the time. By contrast, only 4% of organisations worldwide say the same.

Canadian organisations are adopting cloud-based telephony more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Embrace consumerization of IT for Collaboration apps
Accommodate increased use of mobile devices

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
Cost saving data
Staff

The most popular goals of collaboration strategy are:

Accelerate decision making
Improve sales revenue
Reduce business expenses (for example, by reducing travel)

The following have sole or lead roles in collaboration strategy:

57%

CIO

45%

IT Directors mainly responsible for communications technology

18%

General manager or business unity executive


90%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

67%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

40%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

France

France  France

French organisations are active users of collaboration tools, and usage continues to grow across their global workforces.

Investment in collaboration technology has proven largely successful for French organisations, and has often actually exceeded expectations.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Move Collaboration to the cloud
Accommodate increased use of mobile devices

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
User uptake data
Cost saving data

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Reduce business expenses (for example, by reducing travel)
Improve teamwork between employees and partners or others outside the company

The following have sole or lead roles in collaboration strategy:

38%

CIO

42%

IT Directors mainly responsible for communications technology

13%

General manager or business unity executive


88%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

43%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

63%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Germany

Germany  Germany

German companies are significantly more internationalised than their global counterparts. This has a significant impact on how they should approach collaboration investments.

Deploying collaboration in the cloud on an ‘as a service’ basis is high on the agenda for German companies – much higher than the global average.

The top three trends affecting organisation’s Collaboration strategy are:

Adopt Collaboration “as a service” (web-based apps in a subscription model)
Accommodate BYOD
Embrace consumerization of IT for Collaboration apps

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
Cost saving data
User uptake data

The most popular goals of collaboration strategy are:

Accelerate decision making
Improve individual employee productivity
Improve sales revenue

The following have sole or lead roles in collaboration strategy:

37%

CIO

34%

IT Directors mainly responsible for communications technology

12%

General manager or business unity executive


88%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

57%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

77%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Hong Kong

Hong Kong  Hong Kong

Hong Kong organisations are leveraging collaboration to support geographical expansion – doubling the global average.

One in five Hong Kong organisations identified Bring Your Own Device (BYOD) as a significant trend affecting their collaboration strategy, compared to just 8% globally.

The top three trends affecting organisation’s Collaboration strategy are:

Adopt Collaboration “as a service” (web-based apps in a subscription model)
Accommodate BYOD
Embrace enterprise social

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
Staff interviews/feedback
Customer interviews/feedback

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Improve sales revenue
Improve teamwork among employees

The following have sole or lead roles in collaboration strategy:

42%

CIO

34%

IT Directors mainly responsible for communications technology

20%

General manager or business unity executive


90%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

73%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

73%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

India

India  India

Indian organisations are comparatively advanced in their use of collaboration technology to drive operational and financial efficiencies.

Indian organisations are adopting cloud-based telephony slightly more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Embrace enterprise social
Make video communication pervasive
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

User uptake data
Successful technical implementation
Employee productivity data

The most popular goals of collaboration strategy are:

Improve sales revenue
Reduce business expenses (for example, by reducing travel)
Accelerate decision making

The following have sole or lead roles in collaboration strategy:

50%

CIO

42%

IT Directors mainly responsible for communications technology

10%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

40%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

70%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Malaysia

Malaysia  Malaysia

Approximately one quarter of organisations in Malaysia identify increase revenue as the primary objective for their collaboration strategy.

Malaysian organisations show a higher than average usage of consumer grade collaboration tools such as messaging, document/file sharing, office productivity and enterprise social.

The top three trends affecting organisation’s Collaboration strategy are:

Embrace enterprise social
Embrace consumerization of IT for Collaboration apps
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

Cost saving data
Successful technical implementation
Customer interviews/feedback

The most popular goals of collaboration strategy are:

Improve sales revenue
Accelerate decision making
Improve teamwork among employees

The following have sole or lead roles in collaboration strategy:

66%

CIO

29%

IT Directors mainly responsible for communications technology

19%

General manager or business unity executive


90%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

60%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

80%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Mexico

Mexico  Mexico

Nearly one in five Mexican IT departments say that lines of business actually have the main say in the selection and purchasing of collaboration tools, compared with just 1% of IT departments globally.

One in five Mexican organisations expect their collaboration technology will support further expansion abroad – whilst only 5% of global enterprises ranked this as a key objective of their collaboration strategy.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Make video communication pervasive
Reduce reliance on email

The most popular measures of success of Collaboration deployments are:

Cost saving data
faster time to market for new products
Successful technical implementation

The most popular goals of collaboration strategy are:

Enable local or regional/global expansion of operations
Improve individual employee productivity
Reduce business expenses (for example, by reducing travel)

The following have sole or lead roles in collaboration strategy:

54%

CIO

31%

IT Directors mainly responsible for communications technology

21%

General manager or business unity executive


90%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

60%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

80%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Singapore

Singapore  Singapore

70% of organisations in Singapore believe that consumer-grade collaboration tools meet their needs better. This is much higher than the global average.

Singapore organisations believe that one of the most effective ways of ensuring a successful collaboration implementation is to have a strong internal communications policy to ensure that users are aware of the technology.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Make video communication pervasive
Embrace enterprise social

The most popular measures of success of Collaboration deployments are:

Cost saving data
Customer interviews/feedback
Successful technical implementation

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Improve collaboration experience for employees using mobile devices
Improve teamwork among employees

The following have sole or lead roles in collaboration strategy:

23%

CIO

64%

IT Directors mainly responsible for communications technology

18%

General manager or business unity executive


87%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

47%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

73%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

South Africa

South Africa  South Africa

South African organisations are adopting cloud and web-based collaboration services at a faster pace than enterprises elsewhere in the world.

In comparison with their global peers, more South African organisations believe that supporting remote workers is one of their priorities of a collaboration strategy.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate increased use of mobile devices
Make video communication pervasive
Embrace consumerization of IT for Collaboration apps

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
faster time to market for new products
Cost saving data

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Make business processes more efficient
Reduce business expenses (for example, by reducing travel)

The following have sole or lead roles in collaboration strategy:

50%

CIO

46%

IT Directors mainly responsible for communications technology

14%

General manager or business unity executive


93%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

73%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

80%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Spain

Spain  Spain

Spanish organisations hold business managers as opposed to IT managers responsible for setting goals related to collaboration.

Mobility is core to collaboration in Spanish organisations, and they have empowered many of their workers to conduct business remotely at higher rates than the global average.

The top three trends affecting organisation’s Collaboration strategy are:

Adopt Collaboration “as a service” (web-based apps in a subscription model)
Accommodate BYOD
Embrace enterprise social

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
Employee productivity data
faster time to market for new products

The most popular goals of collaboration strategy are:

Improve sales revenue
Improve individual employee productivity
Improve collaboration experience for employees using mobile devices

The following have sole or lead roles in collaboration strategy:

28%

CIO

43%

IT Directors mainly responsible for communications technology

33%

General manager or business unity executive


77%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

47%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

67%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

United Kingdom

UKUnited Kingdom

70% of UK companies have a defined collaboration strategy – higher than the global average.

UK organisations highlight the importance of the cloud delivery model much more frequently than their global peers, however they adopt a more conservative approach to cloud deployment compared to the global average.

The top three trends affecting organisation’s Collaboration strategy are:

Move Collaboration to the cloud
Accommodate BYOD
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

Successful technical implementation
faster time to market for new products
User uptake data

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Accelerate decision making
Move Collaboration to the cloud

The following have sole or lead roles in collaboration strategy:

54%

CIO

33%

IT Directors mainly responsible for communications technology

11%

General manager or business unity executive


88%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

77%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

37%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

USA

USAUnited States

Distinct from enterprises worldwide, American organisations have IT departments taking more of a command-and-control approach to the company’s collaboration strategy.

American organisations are adopting desktop video conferencing and other software-centric collaboration technology more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Embrace consumerization of IT for Collaboration apps
Embrace enterprise social

The most popular measures of success of Collaboration deployments are:

Cost saving data
Successful technical implementation
Employee productivity data

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Leverage cloud to mitigate risk
Make business processes more efficient

The following have sole or lead roles in collaboration strategy:

50%

CIO

32%

IT Directors mainly responsible for communications technology

13%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

57%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

71%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only

 

Home

Download the report

The 2016 Connected Enterprise Report provides a comprehensive global overview of the state of collaboration implementation strategies, and highlights trends and disruptions in key markets. It also investigates the role of lines of business in the decision-making process and the degree to which organisations have benefited from collaboration.

Download the Global report

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