Connected Enterprise Report 2016

USA

USAUnited States

Distinct from enterprises worldwide, American organisations have IT departments taking more of a command-and-control approach to the company’s collaboration strategy.

American organisations are adopting desktop video conferencing and other software-centric collaboration technology more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Embrace consumerization of IT for Collaboration apps
Embrace enterprise social

The most popular measures of success of Collaboration deployments are:

Cost saving data
Successful technical implementation
Employee productivity data

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Leverage cloud to mitigate risk
Make business processes more efficient

The following have sole or lead roles in collaboration strategy:

50%

CIO

32%

IT Directors mainly responsible for communications technology

13%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

57%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

71%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only