Connected Enterprise Report 2016


USAUnited States

Distinct from enterprises worldwide, American organisations have IT departments taking more of a command-and-control approach to the company’s collaboration strategy.

American organisations are adopting desktop video conferencing and other software-centric collaboration technology more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Accommodate BYOD
Embrace consumerization of IT for Collaboration apps
Embrace enterprise social

The most popular measures of success of Collaboration deployments are:

Cost saving data
Successful technical implementation
Employee productivity data

The most popular goals of collaboration strategy are:

Improve individual employee productivity
Leverage cloud to mitigate risk
Make business processes more efficient

The following have sole or lead roles in collaboration strategy:




IT Directors mainly responsible for communications technology


General manager or business unity executive


Think internal communications are effective for ensuring employees benefit from Collaboration technology


of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department


thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only