Connected Enterprise Report 2016



The adoption of collaboration technologies by Brazilian organisations is particularly driven by cost savings and improved customer service.

In Brazil, 30% of organisations are able to use consumer-grade collaboration applications without requiring approval from the IT department – more than elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Move Collaboration to the cloud
Reduce reliance on email
Accommodate BYOD

The most popular measures of success of Collaboration deployments are:

User uptake data
Staff interviews/feedback
Successful technical implementation

The most popular goals of collaboration strategy are:

Accelerate decision making
Reduce business expenses (for example, by reducing travel)
Improve customer service

The following have sole or lead roles in collaboration strategy:




IT Directors mainly responsible for communications technology


General manager or business unity executive


Think internal communications are effective for ensuring employees benefit from Collaboration technology


of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department


thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only