Connected Enterprise Report 2016

Brazil

BrazilBrazil

The adoption of collaboration technologies by Brazilian organisations is particularly driven by cost savings and improved customer service.

In Brazil, 30% of organisations are able to use consumer-grade collaboration applications without requiring approval from the IT department – more than elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Move Collaboration to the cloud
Reduce reliance on email
Accommodate BYOD

The most popular measures of success of Collaboration deployments are:

User uptake data
Staff interviews/feedback
Successful technical implementation

The most popular goals of collaboration strategy are:

Accelerate decision making
Reduce business expenses (for example, by reducing travel)
Improve customer service

The following have sole or lead roles in collaboration strategy:

40%

CIO

31%

IT Directors mainly responsible for communications technology

27%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

73%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

60%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only