Connected Enterprise Report 2016

India

India  India

Indian organisations are comparatively advanced in their use of collaboration technology to drive operational and financial efficiencies.

Indian organisations are adopting cloud-based telephony slightly more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Embrace enterprise social
Make video communication pervasive
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

User uptake data
Successful technical implementation
Employee productivity data

The most popular goals of collaboration strategy are:

Improve sales revenue
Reduce business expenses (for example, by reducing travel)
Accelerate decision making

The following have sole or lead roles in collaboration strategy:

50%

CIO

42%

IT Directors mainly responsible for communications technology

10%

General manager or business unity executive


80%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

40%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

70%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only