Connected Enterprise Report 2016


India  India

Indian organisations are comparatively advanced in their use of collaboration technology to drive operational and financial efficiencies.

Indian organisations are adopting cloud-based telephony slightly more aggressively than enterprises elsewhere in the world.

The top three trends affecting organisation’s Collaboration strategy are:

Embrace enterprise social
Make video communication pervasive
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

User uptake data
Successful technical implementation
Employee productivity data

The most popular goals of collaboration strategy are:

Improve sales revenue
Reduce business expenses (for example, by reducing travel)
Accelerate decision making

The following have sole or lead roles in collaboration strategy:




IT Directors mainly responsible for communications technology


General manager or business unity executive


Think internal communications are effective for ensuring employees benefit from Collaboration technology


of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department


thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only