Connected Enterprise Report 2016

Malaysia

Malaysia  Malaysia

Approximately one quarter of organisations in Malaysia identify increase revenue as the primary objective for their collaboration strategy.

Malaysian organisations show a higher than average usage of consumer grade collaboration tools such as messaging, document/file sharing, office productivity and enterprise social.

The top three trends affecting organisation’s Collaboration strategy are:

Embrace enterprise social
Embrace consumerization of IT for Collaboration apps
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

Cost saving data
Successful technical implementation
Customer interviews/feedback

The most popular goals of collaboration strategy are:

Improve sales revenue
Accelerate decision making
Improve teamwork among employees

The following have sole or lead roles in collaboration strategy:

66%

CIO

29%

IT Directors mainly responsible for communications technology

19%

General manager or business unity executive


90%

Think internal communications are effective for ensuring employees benefit from Collaboration technology

60%

of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department

80%

thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only