Connected Enterprise Report 2016


Malaysia  Malaysia

Approximately one quarter of organisations in Malaysia identify increase revenue as the primary objective for their collaboration strategy.

Malaysian organisations show a higher than average usage of consumer grade collaboration tools such as messaging, document/file sharing, office productivity and enterprise social.

The top three trends affecting organisation’s Collaboration strategy are:

Embrace enterprise social
Embrace consumerization of IT for Collaboration apps
Adopt Collaboration as a service

The most popular measures of success of Collaboration deployments are:

Cost saving data
Successful technical implementation
Customer interviews/feedback

The most popular goals of collaboration strategy are:

Improve sales revenue
Accelerate decision making
Improve teamwork among employees

The following have sole or lead roles in collaboration strategy:




IT Directors mainly responsible for communications technology


General manager or business unity executive


Think internal communications are effective for ensuring employees benefit from Collaboration technology


of decisions to implement and use Collaboration technology within your department are made without the inclusion of the IT department


thinks their business unit/division adopts consumer-grade collaboration apps independently of IT and without IT’s explicit approval, because end users need to communicate/collaborate with customers, partners, and others outside our company, and apps provided by IT are for internal employees only